HeSaid/SheSaid/TheySaid (“HSSS,” “we,” “us,” or “our”) provides a relationship insight and community-driven platform designed to help users communicate, reflect, and improve relationship outcomes. Privacy and safety are core to our mission. This Privacy & Security Policy explains what information we collect, how we use it, how it is shared, and the measures we take to protect it.

By using the HSSS App, website, and related services (collectively, the “Services”), you agree to this policy.

Information We Collect

We collect information in three ways:
(1) information you provide
(2) information we collect automatically, and
(3) information from third parties (when applicable) — similar to how large social platforms structure privacy disclosures.

A. Information You Provide

Depending on how you use the Services, you may provide:

Account & Profile Data

• Name/username, email, phone number
• Date of birth (age eligibility)
• Profile photo and optional profile fields
• Pronouns, preferences, relationship goals (if you choose)

User Content

• Posts, comments, reactions, and uploads
• Messages exchanged within the app
• Audio/video/photo content you submit
• Relationship reflections, journaling entries, tags, and private notes (if enabled)

Verification & Safety Data (Optional or Required for Certain Features)

To reduce fraud and protect community safety, some features may require verification. If required or elected, we may collect:

• A selfie (for identity verification or liveness checks)
• Government ID or partial document data (only if necessary)
• Proof of eligibility where required (e.g., age gate)

Support & Communications

• Customer support messages
• Survey responses, feedback, bug reports
• Community safety reports and appeals

We do not intentionally collect data from children. The Services are not directed to users under 18.

B. Information We Collect Automatically

When you use our Services, we may automatically collect:

Device and App Data

• Device type, OS version, app version
• IP address, browser type
• Language settings, time zone, mobile carrier
• Device identifiers (e.g., advertising IDs)

Usage & Activity

• Pages viewed, content interactions
• Searches performed in the app
• Feature usage, engagement patterns
• Crash logs and diagnostic performance data

Location Information

• Approximate location inferred from IP address
• Precise location only if you enable it through device permissions

C. Information From Third Parties (When Applicable)

We may receive:

• App store data (purchase confirmations)
• Payment processors (confirmation, not full card data)
• Identity verification providers (verification results)
• Social sign-in data if you choose to connect (e.g., Apple/Google)

How We Use Information

We use your information to deliver the Services in a safe, personalized way, and to protect the community. (Help Center)

A. Provide and Operate the App

• Create and manage your account
• Display your profile and content
• Deliver messaging and community features
• Offer relationship insights and app tools

B. Personalization & Recommendations

• Suggest content, prompts, and guidance
• Improve relevance of app experience
• Display settings and preferences

C. Safety, Integrity, and Security

We use information to:

• Verify accounts and authenticity
• Detect fraud, bots, harassment, abuse, and impersonation
• Prevent unsafe behavior and enforce our community rules (Help Center)
• Respond to reports, disputes, and appeals

D. Research, Improvement, and Analytics

• Understand how users interact with features
• Build new tools and improve performance
• Debug technical issues

E. Legal and Compliance

• Comply with applicable law (privacy, consumer protection, law enforcement requests)
• Enforce our Terms, investigate violations

How We Share Information

We do not sell personal information in the traditional sense. However, we may share information in the following situations:

A. With Other Users (Public / Community Sharing)

Depending on your privacy settings and feature usage, other users may see:

• Your username, profile photo, and posted content
• Comments, reactions, and community participation
• Any information you choose to disclose

Some areas of the Services may be public, searchable, or shareable.

B. With Service Providers (Processors)

We share information with vendors who help operate the Services, such as:

• Cloud hosting and storage
• Analytics and crash reporting
• Customer support platforms
• Payment processing (subscriptions)
• Identity verification and anti-fraud providers

These providers are bound by contracts restricting use and requiring safeguards.

C. For Safety and Legal Reasons

We may share information:

• To comply with legal obligations or valid government requests
• To prevent harm, harassment, fraud, or illegal activity
• To protect rights, property, or safety of users or others

D. Business Transfers

If we are involved in a merger, acquisition, financing, or sale, user information may be transferred as part of that transaction.

Security Measures (How We Protect You)

We use administrative, technical, and physical safeguards designed to protect your information, including:

• Encryption in transit (TLS/HTTPS)
• Access controls and least-privilege policies
• Secure cloud storage configurations
• Logging/monitoring for suspicious access
• Rate limiting, anti-bot protections
• Security reviews and vendor diligence

We also encourage:

• Strong passwords
• Multi-factor authentication where available

No system is 100% secure, but we continuously improve our security posture.

Verification Data (IDs, Selfies, and Sensitive Safety Materials)

To protect community integrity, we may use verification tools that resemble “women’s safety app” verification approaches (verification results, fraud detection, liveness checks).

Our Commitments:

• Verification data is used only for security, fraud prevention, and eligibility enforcement
• We minimize collection and restrict access
• Verification materials are retained only as long as necessary for security or legal compliance
• We do not publicly display ID verification data

High-Risk Data Handling

Where verification includes ID or biometric-related processing:

• We use strong access controls
• We limit internal access to trained personnel only
• We may rely on third-party verification providers where appropriate

Content Moderation, Reporting, and Community Safety

HSSS is designed to support healthy relationship learning — not harassment.

We may use:

• User reports and moderation review
• Automated detection (spam, threats, sexual exploitation indicators, impersonation)
• Human review for safety escalations and appeals

If You Report Content:

We may collect:

• The content reported
• Contextual activity logs
• Your optional supporting notes/evidence

Your Privacy Choices and Controls

You can control many aspects of your data, including:

• Edit profile and visibility
• Delete posts and content (where supported)
• Block and restrict users
• Report harmful content
• Adjust messaging preferences
• Disable optional permissions (location, contacts, photos)
• Manage subscription information via device settings

Data Retention

We retain information only as long as needed to:

• Provide Services
• Maintain safety and security
• Comply with legal obligations
• Resolve disputes and enforce Terms

Retention may vary by data type (e.g., account logs vs. moderation records).

International Data Transfers

If you access the Services outside the United States, your information may be transferred and processed in the U.S. or other countries where we or our providers operate.

Where required, we implement appropriate safeguards (e.g., contractual protections).

Information About Minors

HSSS is not intended for anyone under 18, and we do not knowingly collect their information. If you believe a minor has provided information, contact us immediately so we can remove it.

Changes to This Policy

We may update this policy to reflect improvements, legal changes, or new features. If changes are material, we will notify users in the app or by email.

Contact Us

Privacy & Security Team
HeSaid/SheSaid/TheySaid App

Support: support@hesaidshesaid.com